Last Updated: August 24, 2021
- How These Conditions Work
Nona Diagnostics Supply LLC allows customers to access secure laboratory testing from the privacy of their own homes. To avail of Services, you must purchase a Product, either from the Site, from a distributor, or from a retail location.
YOUR PURCHASE OF A PRODUCT OR SERVICE CONSTITUTES YOUR AGREEMENT TO THESE CONDITIONS AND THESE CONDITIONS ARE A LEGAL AGREEMENT BETWEEN YOU AND US. BY PLACING AN ORDER FOR PRODUCTS AND/OR SERVICES, YOU ARE ACCEPTING AND AGREEING TO THESE CONDITIONS. YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ACCEPT AND AGREE TO THESE CONDITIONS. YOU REPRESENT AND WARRANT THAT ALL INFORMATION THAT YOU HAVE PROVIDED TO US IS ACCURATE AND COMPLETE AND IN NO WAY MISLEADING GIVEN THE CONTEXT. YOU ALSO REPRESENT AND WARRANT THAT YOU ARE OF SUFFICIENT LEGAL AGE IN YOUR JURISDICTION OF RESIDENCE TO PURCHASE AND USE THE PRODUCTS & SERVICES AND TO ENTER INTO THESE CONDITIONS. IF YOU DO NOT AGREE WITH ANY OF THESE CONDITIONS, DO NOT PURCHASE THE PRODUCTS OR SERVICES.
Defined terms have the meaning given to them in Section 17 of these Conditions or where defined in the body of these Conditions.
- Modifications of These Conditions
We reserve the right to modify the Services, Products, and the rules and regulations governing their use at any time, including, without limitation, these Conditions. Modifications will be posted on the Site and the “Last Updated” date at the top of this webpage will be revised. You understand and agree that if you use the Services after the date on which these Conditions have changed, we will treat your use as acceptance of the updated Conditions. We may make changes in the Services at any time without prior notice to you.
- Who We Are
The Products & Services are provided by Nona Diagnostics Supply LLC (“the Company” or “we” or “us”) registered in Florida, a limited liability company with a registered office 356 S. Osceola Ave, Suite 6, Orlando, FL 32801
- We Do Not Provide Medical Advice
THE INFORMATION PROVIDED THROUGH THE SITE, THE SERVICES, TEST INFORMATION, AND THE PRODUCTS ARE FOR GENERAL GUIDANCE ONLY AND ARE NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE. NEITHER THE SITE NOR THE SERVICES, TEST INFORMATION, OR PRODUCTS CONSTITUTE MEDICAL ADVICE AND YOU SHOULD ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER LICENSED HEALTHCARE PROFESSIONAL WITH ANY QUESTIONS YOU MAY HAVE REGARDING ANY TEST INFORMATION OR STATUS OF YOUR HEALTH.
- Online Order Submission, Payment, Delivery, and Cancellation
5.1 We will not accept Orders from users whose IP address is outside, or where the user is resident outside, the countries from where we will accept Samples.
5.2 When you purchase the Products and Services and access the Site, you confirm (i) that you are 18 years of age or older; (ii) that you are resident in countries where we will send test kits and accept Samples and you are accessing the Site from an IP address in one of those countries; (iii) that you are using the Site in your own name and not on behalf of anyone else; (iv) that you will not allow any other person to use the Site, Products, and Services under your name, nor will you in using the Products, Services or the Site, pretend you are someone else or seek to disguise your identity; (v) that you are only using the Site, the Products, and the Services for your own benefit and not for the purposes of providing Services to others; and (vi) all information that you provide is complete, accurate and not misleading in any way. If you provide any information that is untrue, inaccurate, non-current, misleading, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, non-current, misleading or incomplete, then we have the right to terminate or refuse any and all current or future access, sale, or use of the Services and/or Products (or any portion thereof), and you may be further liable for providing such information.
5.3 In order for us to process your order, you must complete the Order submission process which requires you, among other things, to: (i) provide us with personal information including the delivery address for your Product, (ii) purchase a Product that permits the use of the type of Sample you are willing to provide, and (iii) confirm that we may make the Test Information available to you through your online account.
- Orders and Availability
6.1 When you place an order for the Product and Services through our Site, you will receive an email acknowledging our receipt of your Order. Your Order will be confirmed, and a binding contract formed, once we collect the purchase price and applicable taxes, and shipping costs from your selected payment method accepted by us (“Order Confirmation”). You should review the invoice immediately upon receipt and notify us of any mistake; no refunds will be issued once your Order is processed other than in accordance with the Cancellation Right detailed below.
6.2 All Orders are subject to review by a physician prior to acceptance by us, and we are under no obligation to accept an Order whether confirmed or not. In the event that a confirmed order is not accepted, a refund will be issued for any paid fees.
6.3 All Products and Services on our Site are subject to availability. If we accept your Order, we reserve the right to notify you at any time before delivery of the unavailability of the Product. You can then cancel the Order and we will refund you all money paid in full.
7.1 Unless otherwise noted, the prices listed for the Products reflect a single combined payment for the Products and Services. For Products ordered through the Site, the price includes standard delivery and return of the Product to the address provided by you and provision of the Services in accordance with these Conditions and the TOU. For Products purchased in a retail location, the price paid to the retail location may include the price for the provision of the Services in accordance with these Conditions.
7.2 For Products purchased through the Site, you agree to pay the price listed for the Product, the VAT and any other applicable sales or use taxes (to the extent applicable), delivery charges, and any other charges in relation to a Confirmed Order in advance by clicking on the payment button on the Site and following the required procedure.
7.3 By providing a credit card or other payment method accepted by us, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order. If the payment method you provide cannot be verified, is invalid, or is otherwise not acceptable, your Order may be suspended or canceled until you are able to resolve the payment issue.
8.1 The Product is normally dispatched within two business days of Order Confirmation to the delivery address you provide during the Order submission process, but delivery times may vary. We may be unable to change the delivery address after the Order Confirmation.
8.2 Delivery dates advised by us in an Order Confirmation (consisting of delivery date for the Product and a date for the provision of the Test Information) are approximate and we will not be liable for any loss or damage due to our failure to meet scheduled delivery dates or for failure to give notice of delay. Time for delivery shall not be of the essence. A Product may be shipped by us to the agreed delivery address in advance of any scheduled delivery date.
8.3 Risk of loss in a Product passes to you upon delivery of the Product to the agreed delivery address.
8.4 If you receive the wrong Products, damaged/faulty Products, or if certain items are absent from the Product, then please contact us within seven (7) days of receipt of the Product the following information: the Alpha code, Numerical code and Order ID (or description of the Product), and description of the missing or faulty item(s). Upon receipt of such notice, we will arrange for a replacement Product to be sent to you as soon as possible.
- Cancellation Right
9.1 Unless otherwise required by State law, in which case such State requirements shall apply, if you purchase a Product via the Site, you have the right to cancel the contract for the purchase of the Product within fourteen (14) days of delivery of the Product to you. For health protection reasons, no cancellations of COVID-19 test kits can be accepted after the COVID-19 test kit has shipped and the Product should not be returned.
9.2 To exercise the right to cancel, you must inform us of your decision to cancel in writing (e.g. a letter sent by contacting us). You must then promptly return the Product to us within fourteen (14) days from notifying us of your decision to cancel, at your own cost.
9.3 If you exercise your cancellation right under Section 9.1, we will reimburse you all payments received from you less the cost of the kit(s) and shipping fees, without undue delay and, in any event, no later than fourteen (14) days from the date on which we receive the returned Product from you, or the date you provide us with evidence of having sent the Product back to us, whichever is earlier. In the event that you cancel your Order prior to the test kit being shipped, you will be eligible to receive a full refund. We will reimburse you using the same means of payment as you used for the initial payment unless you have expressly agreed otherwise. We will not charge you any fees in connection with the reimbursement. You will bear the direct cost of returning the product.
9.4 The right to cancel an Order does not apply to Products that have been opened and the seal on the kit broken, as these Products are not suitable for return for health protection reasons.
- Using The Service
10.1 In order to use the Services, you must set up an account and register the Product to your Account in accordance with Section 12 of these Conditions. Failure to do so means you will not be able to access Test Information.
10.3 Due to the nature of the tests being performed, we cannot and do not warrant that the tests performed or Test Information provided as part of the Services will be entirely or 100% accurate. As such, repeat testing may be required. If you are unsure or if you require any further information, you agree to contact us or a licensed healthcare professional for further information.
10.4 You acknowledge that the Test Information does not constitute a definitive diagnosis. As with all screening tests, in a small number of cases, there can be incidences of false-positive and false-negative results. For example, a person with a negative non-reactive or not detected test result could actually have a condition despite the Test Information, or a person with a positive reactive or detected test could be free from a condition even though Test Information indicated they do have such condition. All positive, reactive or detected results must be verified by a physician or other licensed healthcare professional through a confirmatory (diagnostic) test.
10.5 You acknowledge any Test Information does not constitute a definitive result. “Low”, “Normal”, or “High” readings do not constitute a definitive diagnosis and further testing will be required from your physician or other licensed healthcare professional. Further, if test results are normal, but symptoms remain you should be examined by your physician or other licensed healthcare professional.
10.6 The Services are limited to the Services as defined in Section 18 below. If you require medical advice or counseling in addition to the Services, you should seek the advice of your physician or other licensed healthcare professional. In some events, an employee or contractor of Nona Diagnostics Supply LLC may contact you regarding a test result, Product, or Service. Such contact, and any discussions relating to it, are provided as a courtesy and not as part of the diagnosis or treatment of any disease or to be considered the practice of medicine, nursing, or any other profession. In all events, seek the advice of a licensed clinician should you have any questions about tests or test results.
10.7 Any failure to comply with your obligations as outlined in this Section 10, particularly with regard to re-testing is entirely your responsibility.
10.8 You acknowledge and agree:
10.8.1 to take note of the Incubation Periods, the information in relation to which is included on the Site. “Incubation Period” means the period of time, from exposure to an infection to the time an infection becomes detectable within a person’s body. Different infections have different Incubation Periods and can take several months or more to become detectable. NOTE THAT AT THIS TIME THE INCUBATION PERIOD FOR THE 2019 NOVEL CORONAVIRUS IS CURRENTLY BELIEVED TO BE 14 DAYS, BUT COULD BE LONGER. IF YOU HAVE BEEN EXPOSED TO SOMEONE WITH THE CORONAVIRUS OR IF YOU HAVE ANY SYMPTOMS CONSISTENT WITH THE CORONAVIRUS, YOU SHOULD NOT BE IN CONTACT WITH OTHERS AND SHOULD SELF QUARANTINE AND STAY AT HOME FOR THE DURATION OF THE INCUBATION PERIOD REGARDLESS OF ANY TEST INFORMATION YOU RECEIVE. Incubation Periods can vary for everyone and it is recommended to retest:
- if you tested before the relevant Incubation Period has passed (from the time of potential exposure);
- if you suspect that the infection has subsequently developed; or
- if you have been potentially exposed to any relevant infection in the meantime.
10.8.2 to comply fully with all instructions included with the Product and to return the Sample in the Product within the time set forth in the Product instructions.
10.8.3 FOR THE COVID-19 PCR TEST KITS, AS WITH ALL SCREENING TESTS, IN A CERTAIN NUMBER OF CASES THERE CAN BE INCIDENCES OF FALSE-POSITIVE AND FALSE-NEGATIVE RESULTS. YOU ACKNOWLEDGE THAT THE COVID-19 PCR TEST KIT MAY NOT BE EFFECTIVE FOR MUTATIONS OF THE VIRUS.
10.8.4 to provide us with such information or evidence of identity as we may be required to obtain from you by applicable law from time to time;
10.8.5 to disclose to us honestly and to the best of your knowledge any information that may affect or impact the test result;
10.8.6 that for certain Tests the laboratories or physicians utilized by Nona Diagnostics Supply LLC may have reporting obligations to government agencies with regards to positive, reactive or detected results which will be reported.
10.8.7 to use the Site, the Products, and the Services only for lawful purposes and in accordance with these Conditions and you further agree not to induce fear, harass or be abusive to any of our staff, or the staff of our Accredited Laboratory;
10.8.8 not to use the Products and/or the Services for resale or in any way that breaches any applicable local, national, or international law or regulation; and
10.8.9 that when you submit an Order for the Services through this Site, including acquiring one or more Products through this Site, that you have selected the Products. Notwithstanding any descriptions of any Services or recommendations from the Site or any of our staff, you acknowledge that you have not relied upon any advice from us in terms of Product suitability or other medical issues.
- Submitting the Sample
11.1 When submitting a Sample, you must fill and return the collection device in accordance with the instructions provided with the Product. If you do not provide an adequate Sample, utilize the Product in a manner that is contraindicated or not consistent with any instructions, or do not return the Sample within the instructed timeframe, we may not be able to provide you with the Test Results. Further, failure to return the Sample within the timeframe set forth in the Product instructions may result in inaccurate and unreliable readings of the Sample
- Setting up Your Account
12.1 In order to use the Services, you must set up an account and register the individual Product kit to your Account using the alpha code and numerical code of the Product. To open an account, please go to the “account section” in the registration area on the homepage of the Site and provide the details requested.
12.2 You agree that you will only set up one (1) Account with us through the Site. When you create an account with us, you agree to provide accurate contact details that can be used to contact you in relation to your Order, the Product, or the Services. It is important that the details you provide us with are correct, accurate, and complete and that you tell us promptly of any changes to these details. WE WILL NOT BE LIABLE FOR DELAYED PROVISION OF SERVICES, FAILURE TO PROVIDE THE SERVICES, OR FOR COMMUNICATIONS THAT YOU DO NOT RECEIVE, AS A RESULT OF A FAILURE OR OMISSION BY YOU TO PROVIDE ACCURATE AND SUITABLE CONTACT DETAILS.
12.4 To register a Product kit, go to the “Activate Test” section of the Site, sign in to your account (or create an account if applicable) and provide the code from the Product kit as requested.
- Test Information
13.1 You will be sent an email notifying you when Test Information has been made available to your Account. If your Test Information is negative or nonreactive, please refer to Section 10.8.1 and the relevant Incubation Periods for your Test. Further, if the Test is normal but you still exhibit symptoms, you should make an appointment with your physician or licensed healthcare professional.
13.2 If you have a positive, reactive, or detected result for any of our Tests, you will need a further confirmatory/diagnostic test from a physician or licensed healthcare professional.
13.3 The Services may include, in respect of a user whose Test Information indicates a positive, reactive, detected or elevated Test Result, receiving a phone call from one of our staff in order to provide relevant information and to recommend or discuss any follow-up with a licensed healthcare provider who can offer support to the user.
13.4 If you have concerns with the Test Information you should consult with your physician or another licensed healthcare professional or contact a member of our team who will be able to direct you to other sources of support within the scope of the Services. If you purchase Products and Services and receive Test Information during an Incubation Period that is relevant to you, irrespective of the Test Information, you agree to retest either through us or through your physician or other licensed medical practitioners once the Incubation Period has passed.
- Disclaimers and Exclusion of Liability
14.1 ALL TEST INFORMATION, PRODUCTS, AND SERVICES ARE PROVIDED TO YOU ON AN “AS-IS,” “AS AVAILABLE” BASIS AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE MAKE NO WARRANTY AS TO THE ACCURACY, COMPLETENESS, CURRENCY, OR RELIABILITY OF ANY TEST INFORMATION, SERVICES, PRODUCTS, OPINIONS, OR MATERIALS AVAILABLE THROUGH THE SERVICES. YOU ARE RESPONSIBLE FOR VERIFYING ANY INFORMATION YOU OBTAIN FROM THE SERVICES BEFORE RELYING ON IT. USE OF THE PRODUCTS AND SERVICES IS AT YOUR SOLE RISK. WE MAKE NO REPRESENTATIONS OR WARRANTIES THAT USE OF THE SITE, PRODUCTS, TEST INFORMATION OR SERVICES WILL BE UNINTERRUPTED, COMPLETELY SECURE, VIRUS-FREE, OR ERROR-FREE. EXCEPT AS EXPRESSLY SET FORTH IN SECTIONS 14.4-14.9 BELOW, YOUR SOLE AND EXCLUSIVE REMEDY RELATING TO YOUR USE OF THE SERVICES AND PRODUCTS SHALL BE TO DISCONTINUE USING THE SERVICES AND PRODUCTS. THE PRODUCT IMAGES ON OUR SITE ARE FOR ILLUSTRATION PURPOSES ONLY.
14.2 THE INFORMATION PROVIDED THROUGH THE SITE, THE SERVICES, TEST INFORMATION, AND THE PRODUCTS ARE FOR GENERAL GUIDANCE ONLY AND ARE NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE. NEITHER THE SITE NOR THE SERVICES, TEST INFORMATION, OR PRODUCTS CONSTITUTE MEDICAL ADVICE AND YOU SHOULD ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER LICENSED HEALTHCARE PROFESSIONAL WITH ANY QUESTIONS YOU MAY HAVE REGARDING ANY TEST INFORMATION OR STATUS OF YOUR HEALTH.
14.3 NOTE THAT AT THIS TIME THE INCUBATION PERIOD FOR THE 2019 NOVEL CORONAVIRUS IS CURRENTLY BELIEVED TO BE 14 DAYS BUT COULD BE LONGER. IF YOU HAVE BEEN EXPOSED TO SOMEONE WITH THE 2019 NOVEL CORONAVIRUS OR IF YOU HAVE ANY SYMPTOMS CONSISTENT WITH THE CORONAVIRUS, YOU SHOULD NOT BE IN CONTACT WITH OTHERS AND SHOULD SELF QUARANTINE AND STAY AT HOME FOR THE DURATION OF THE INCUBATION PERIOD REGARDLESS OF ANY TEST INFORMATION YOU RECEIVE.
14.4 YOU UNDERSTAND AND AGREE THAT WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR SPECIAL DAMAGES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESS TO OR USE OF THE SERVICES, PRODUCTS, TEST INFORMATION, OR ANY INFORMATION OR ADVICE PROVIDED BY OUR STAFF THAT WE HAVE MADE AVAILABLE TO YOU, WHETHER OR NOT YOU HAVE PURCHASED OR PROVIDED ANY CONSIDERATION FOR SUCH, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING BUT NOT LIMITED TO: (A) ANY ACTION TAKEN IN CONNECTION WITH AN INVESTIGATION BY LAW ENFORCEMENT AUTHORITIES REGARDING YOUR OR ANY OTHER PARTY’S USE OF THE SITE, TEST INFORMATION, SERVICES, OUR CONTENT, OR PRODUCTS; (B) ANY ACTION TAKEN IN CONNECTION WITH COPYRIGHT OR OTHER INTELLECTUAL PROPERTY OWNERS; (C) ANY DAMAGE TO YOUR OR ANY OTHER USER’S COMPUTER, MOBILE DEVICE, OR OTHER EQUIPMENT OR TECHNOLOGY; (D) RELIANCE BY ANY PARTY ON ANY INFORMATION, TEST RESULTS, OR ADVICE OBTAINED THROUGH USE OF THE PRODUCTS OR SERVICES; OR (E) WHETHER CAUSED IN WHOLE OR IN PART BY NEGLIGENCE, ACTS OF GOD, TELECOMMUNICATIONS FAILURE, THEFT OR DESTRUCTION OF, OR UNAUTHORIZED ACCESS TO THE SITE, OR RELATED INFORMATION OR PROGRAMS, THAT ARISE IN CONNECTION WITH: (1) MISTAKES OR OMISSIONS IN, OR DELAYS IN TRANSMISSION OF, INFORMATION TO OR FROM YOU; (2) INTERRUPTIONS IN TELECOMMUNICATIONS CONNECTIONS TO THE SITE; OR (3) VIRUSES. WE SHALL NOT BE IN BREACH OF ANY PROVISION OF THESE TERMS CAUSED BY YOUR FAILURE TO OBSERVE ANY OF YOUR OBLIGATIONS OR UNDERTAKINGS CONTAINED WITHIN THESE CONDITIONS.
14.5 OUR TOTAL LIABILITY TO YOU FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES WILL BE LIMITED TO THE AMOUNT YOU HAVE PAID FOR THE USE OF THE PRODUCTS AND/OR SERVICES UNDER WHICH LIABILITY AROSE, IF ANY, AND IF YOU HAVE PAID NO AMOUNT, THEN TEN UNITED STATES DOLLARS ($10.00). YOU ALSO ACKNOWLEDGE AND AGREE THAT YOU HAVE PURCHASED AND USE THE PRODUCTS AND SERVICES WITH A FULL UNDERSTANDING OF THE LIMITATION OF OUR LIABILITY IN THESE CONDITIONS.
14.6 BY PURCHASING OR USING ANY PRODUCTS OR SERVICES, YOU UNDERSTAND THAT YOU MAY BE WAIVING RIGHTS WITH RESPECT TO CLAIMS THAT ARE AT THIS TIME UNKNOWN OR UNSUSPECTED, AND IN ACCORDANCE WITH SUCH WAIVER, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND, AND HEREBY EXPRESSLY WAIVE, THE BENEFITS OF SECTION 1542 OF THE CIVIL CODE OF CALIFORNIA, AND ANY SIMILAR LAW OF ANY STATE OR TERRITORY, WHICH PROVIDES AS FOLLOWS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.”
14.7 Some jurisdictions do not allow exclusions of liability for certain types of damages. Accordingly, some of the above limitations may not apply to you to the extent prohibited by applicable law. In such cases, our liability will be limited to the fullest extent permitted by applicable law.
14.8 We shall not be obliged to provide the Services where you have failed to follow the instructions related to (i) ordering and account set up, (ii) providing and returning the sample and (iii) use of the Products.
14.9 The provisions of this Section 14 in their entirety shall survive the expiration or termination of this Agreement.
- General Legal Provisions
15.1 We shall not be liable or responsible for any delay in performance of, or default in our performance of any obligation under these Conditions or under an Order, caused directly or indirectly by any event beyond our reasonable control.
15.2 By using the Products or Services, regardless of where you live or are located in the world, you consent to these Conditions, and any claims relating to the Products, Test Information, Services, or advice provided by us will be governed by the laws of the State of Florida, U.S.A., excluding the application of its conflicts of law rules. You agree that the venue for all actions, relating in any manner to these Terms, will be in a federal or state court of competent jurisdiction located in Orange County, Florida.
15.3 Failure or delay by us to enforce any of these Conditions will not constitute a waiver of our rights against you and does not affect our right to require performance thereof.
15.4 We may sub-contract or delegate the provision of the Services to any entity who provides services to us, to enable us to provide the Services to you. No such sub-contracting or delegation shall relieve us of our obligations under these Conditions.
15.5 You are communicating with us electronically when you use the Site or send us an email. You agree that all agreements, consents, notices, disclosures, and other communications between the parties that are sent electronically satisfy any legal requirements that such communications be in writing.
15.6 If any part of these Conditions becomes illegal, invalid, unenforceable, or prohibited in any respect under any applicable law or regulation, such provision or part thereof will be deemed to not form part of the contract between us. The legality, validity, or enforceability of the remainder of these Conditions will remain in full force and effect.
15.7 These Conditions record the entire agreement between you and us with respect to their subject matter and supersedes all previous agreements, contracts, obligations, conduct, promises, representations, warranties, and undertakings, whether written or oral, between you and us in connection with the subject matter.
- Subscribe and Save Terms and Conditions
This Section 16 only applies to you if you enroll in our Subscribe & Save option.
16.1 Subscribe & Save involves subscribing to a single eligible test kit type over your chosen frequency. By purchasing a subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will continue and your payment method will be automatically charged for each successive subscription period at the then-current advertised percentage discount of the current market price for that test kit. Your credit card will be charged on the date stated on the Subscriptions page of your account for the applicable subscription period. We will charge the credit card you used when you created your renewal subscription or as otherwise directed by you. We may submit periodic charges (e.g. at the chosen subscription frequency) until you provide prior notice of cancelation or wish to change your payment method. Such notice will not affect charges before we could reasonably act.
16.2 When purchasing a subscription, if you choose to add express shipping, it will only apply to the first order. All future orders in your subscription will be sent by standard shipping at no cost.
16.3 To cancel your subscription, you may (i) logon to your Account and follow the cancellation procedures there, (ii) contact us and we will do it for you, or (iii) call our customer support line at (833) 872-8823 and speak with one of our customer care specialists who can help you cancel. Please note that standard call rates may apply. If you decide to cancel, we recommend you do so at least 24 hours prior to the scheduled subscription payment date as subscriptions may be canceled without charge as long as we receive your cancelation prior to the scheduled subscription payment being processed. This is subject to change, but we will let you know if there is a change in our cancellation policy as described in Section 16.8 below.
16.4 You can manage your subscription, including payment details and cancelation, by logging into your Account under the Subscriptions page.
16.5 We reserve the right to adjust the pricing for the test kits in any manner and at any time. Nona Diagnostics Supply LLC will provide you with two (2) weeks’ notice via e-mail of a pricing change. If your billing date for a subscription period falls before the pricing change takes place, you will be charged the prior rate for that subscription period, if your billing date falls outside the two-week notice period, you will be charged the new price. We will set a date for this price to change, and it will depend on when your billing takes place, whether you get charged the current or new price for your next kit, but all future kits will be affected.
16.6 If your payment is declined, we will place your subscription on hold for seven (7) days. We will be notified when the payment fails, and we or our vendor will attempt to process the payment again in seven (7) days. If the second attempt on the seventh day fails, your subscription will be canceled. If a payment is declined and you do not wish to wait seven days for re-processing, you may choose to update your payment information on your account and complete payment from your account. Cancellation due to failed payments does not incur any extra charges.
16.7 We reserve the right to adjust these Subscription Terms in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms, any changes to your subscription Plans will take effect following 30 days’ notice to you via the e-mail you provided at the time you enrolled in the Subscribe & Save plan.
- Contact Us
If you have any concerns about material which appears on our Site, please contact us. You may also write to us at 356 S. Osceola Ave, Suite 6, Orlando, FL 32801
“Account” means the account held by us in your name and which holds the information submitted by you to us;
“Accredited Laboratory” means the laboratory(ies) that we may select as our testing services provider at any time, and which laboratory(ies) will be CPA (clinical pathology accreditation), INAB, CLIA approved or CAP accredited. In some cases, we may use a laboratory with additional certification or accreditation as required by applicable law or regulation or at our sole discretion;
“Cancellation Right” means your right to cancel an Order placed via the Site, as described in Section 9;
“Order” means an offer by a user to purchase Services and one or more Products from us via the Site;
“Product” means a kit that enables you to take and store a Sample for testing as appropriate for the type of kit purchased and as sold by us;
“Sample” means a sample of your biological material such as saliva, blood, urine, or stool as provided in accordance with the product instructions;
“Services” means testing the Sample that you send to the Accredited Laboratory, and providing you with the Test Information;
“Subscribe & Save” means a subscription service for the delivery of Products and the provision of Services to you at specified intervals of time;
“Test Information” means the results from the Accredited Laboratory for the processed Sample, communicated to you by us via the Site and our staff, as applicable.
“You” or “your” means the user of the Site.